1. Introduction
ISL Chemicals – Industrial Solution Leaders (“ISL Chemicals”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect information obtained through your use of our website at islchemicals.com and through any communications you initiate with us.
By using our website or contacting us, you agree to the collection and use of information in accordance with this policy. This policy applies to all visitors, customers and business contacts of ISL Chemicals.
2. Information We Collect
We collect information you provide directly to us. This includes:
- Contact information: Full name, company name, email address and phone/WhatsApp number submitted through our contact or enquiry forms
- Enquiry details: Product interest, quantity requirements, delivery location and any message you include in your enquiry
- WhatsApp communications: Messages sent to our WhatsApp business number (+92 332 8603325)
- Technical data: IP address, browser type, device type and pages visited — collected automatically through standard web server logs
We do not collect payment information, national identity numbers or any sensitive personal data through this website.
3. How We Use Your Information
We use the information we collect solely for legitimate business purposes:
- To respond to your product enquiries and provide quotations
- To process and fulfil orders placed with ISL Chemicals
- To communicate delivery information and order status
- To provide technical product information and support
- To maintain records of business transactions as required by law
- To improve our website and services based on usage patterns
We do not sell, rent or share your personal information with third parties for marketing purposes.
4. WhatsApp Communications
ISL Chemicals uses WhatsApp Business as a primary communication channel. When you contact us via WhatsApp:
- Your WhatsApp profile name and phone number become visible to us
- Conversation history is retained for order reference and customer service purposes
- We will only use your WhatsApp contact to respond to your enquiry and communicate about your order
- We will not add you to broadcast lists or group chats without your explicit consent
WhatsApp communications are subject to WhatsApp’s own Privacy Policy in addition to this policy.
6. Third-Party Services
Our website uses the following third-party services, each with their own privacy policies:
- Google Maps — Embedded on our Locations and Contact pages. Subject to Google’s Privacy Policy
- WhatsApp (Meta) — Used for direct business communications. Subject to WhatsApp’s Privacy Policy
- Facebook / Instagram / LinkedIn — Linked from our website. Visiting these platforms is subject to their respective privacy policies
- WordPress — Our website platform. Hosting and server data is managed in accordance with our hosting provider’s privacy policy
7. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use or disclosure. These include:
- SSL encryption on all website communications (HTTPS)
- Restricted access to customer data within our organisation
- Regular security updates to our website platform
- Secure email communications for business correspondence
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: Retained for up to 2 years to maintain business records
- Order and transaction data: Retained for up to 7 years as required by Pakistani tax and business regulations
- Website logs: Retained for up to 90 days
- WhatsApp messages: Retained as part of ongoing business communication records
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information where there is no legal obligation to retain it
- Withdraw consent for communications at any time
- Request that we stop using your information for direct business communications
To exercise any of these rights, contact us using the details in Section 10 below.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
This Privacy Policy is effective as of June 2025 and may be updated from time to time. Changes will be posted on this page with an updated date.